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2 months ago
At Jeni's Splendid Ice Creams, we are on the lookout for a dedicated Service Assistant to enhance our team. This role is pivotal in ensuring our scoop shops operate seamlessly while delivering exceptional customer experiences.
Key ResponsibilitiesThe Service Assistant will be a full-time position, taking charge of shifts and executing essential operational tasks, including:
- Managing inventory and overseeing financial transactions.
- Acting as a mentor and guide for the shop team, demonstrating expertise in service operations.
- Reporting directly to the Shopkeeper or Shopkeeper Apprentice, with a focus on training and coaching team members.
- Ensuring smooth operations while providing outstanding customer service.
We seek individuals who possess:
- A strong commitment to customer service and the ability to inspire others.
- Excellent communication skills and a positive demeanor.
- A robust work ethic, sound judgment, and a compassionate nature.
- The ability to remain composed under pressure and navigate challenges gracefully.
- Expertise in daily operations and effective delegation.
- A dedication to the welfare of the team, community, and environment.
As a Service Assistant, you will enjoy:
- A competitive hourly wage complemented by tips.
- Full-time work hours with paid time off and holidays.
- A 401k plan with a 4% match after three months of employment.
- A one-month paid sabbatical after three years of continuous service.
- An annual paid day to volunteer for a cause you care about.
- A 50% discount at Jeni's Scoop Shops and online.
- Opportunities for career advancement towards Shopkeeper Apprentice and beyond.
Founded in 2002 by Jeni Britton, Jeni's Splendid Ice Creams is a certified B Corporation based in Columbus, Ohio. With scoop shops in numerous cities nationwide, we provide meaningful career development opportunities for our team members.
Our Service Assistants play a crucial role in fostering community connections and delivering exceptional service. If you resonate with our mission and values, we encourage you to consider this opportunity.
We uphold rigorous safety and cleanliness standards to ensure the well-being of our employees and customers.
Jeni's is an equal opportunity employer, valuing diversity and inclusion as essential components of our strength and creativity.
