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Government Guaranteed Loan Specialist

2 months ago


Houston, Texas, United States First Horizon Foundation Full time
Job Summary

We are seeking a highly skilled Government Guaranteed Loan Specialist to join our team at First Horizon Foundation. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring the smooth execution of government guaranteed loan transactions.

Key Responsibilities
  • Exercise due diligence in loan inspection to ensure documentation aligns with purchase commitment terms and conditions.
  • Schedule funding of government guaranteed loans/pools with sellers and buyers.
  • Act as SBA pool Underwriter/Assembler to issue SBA securities, converting raw loans into securitized assets.
  • Work on the DTCC platform to deposit SBA pools in electronic format.
  • Coordinate purchases and sales with FHN's repo facilities, providing direction to respective cashiers.
  • Collaborate with SBAs Fiscal and Transfer Agent to determine loan status and establish initial funding.
  • Act as liaison with internal personnel, including Traders, Trading Assistants, Sales Representatives, and Accounting personnel.
  • Ensure timely clearance of transactions on scheduled settlement dates.
  • Assist with additional projects and assignments as needed.
Customer Service Responsibilities
  • Utilize customer experience knowledge to improve efficiency and effectiveness.
  • Educate lenders and investors on loan sale process mechanics.
  • Define roles of participants in the program, including lenders, investors, FTA, and Governmental Agency.
  • Act as liaison between lender and agency to expedite delivery of loan documentation.
  • Provide and explain good delivery requirements.
  • Assist lenders with loan documentation completion.
  • Define settlement process and timeline from delivery date to scheduled funding date.
  • Provide sample standard remittance advice for monthly principal and interest payments.
  • Assist with amortization schedules.
Problem-Solving Skills
  • Resolve issues related to borrower deferment of payments.
  • Address borrower modifications to terms of promissory note.
  • Handle borrower default and formal demand process.
  • Manage borrower prepayments and calculate penalties.
  • Document approved changes to borrower terms.
Qualifications
  • 3-4 years of experience in banking, finance, or securities industry.
  • Bachelor's Degree in business or finance preferred.
  • Excellent communication and analytical skills.
  • Strong customer service and problem-solving skills.
  • Prioritization and task management abilities.
  • Experience with loan reconciliations and Microsoft Professional Suite.