Operations Clerk

3 days ago


Fontana, California, United States 20 Saia Motor Freight Line LLC Full time

Unlock Your Potential in Freight Resolution

Saia Motor Freight Line LLC is a leading logistics and transportation company that values its people, customers, and community. We're committed to providing a supportive environment where you can grow and succeed.

Job Summary

We're seeking a skilled Operations Clerk to join our team. As a Freight Resolution Specialist, you'll investigate and resolve freight issues for internal and external customers. Your attention to detail and excellent communication skills will be essential in resolving complex customer complaints and questions.

Key Responsibilities

  • Investigate and analyze reported freight issues to facilitate quick resolutions.
  • Follow established claims processes and procedures.
  • Communicate effectively with internal and external customers to resolve shipping and freight issues.
  • Lead the resolution of complex customer issues, complaints, and questions.
  • Prepare, review, and bundle paperwork for shipping and freight disputes.
  • Handle high-volume calls in a fast-paced environment.
  • Delegate and monitor the work of other operations clerks.

Requirements

  • High school diploma or equivalent.
  • 3+ years of transportation and/or related experience.
  • Working knowledge of Microsoft Office.
  • Proficient customer service and computer skills.

What We Offer

At Saia, we're committed to rewarding superior employee performance. We offer competitive compensation and great benefits to our employees. If you're looking for a challenging and rewarding career, apply today

Equal Opportunity Employer

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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