Customer Service Representative

4 weeks ago


Waterloo, Illinois, United States Allison Bash - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Allison Bash - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information requests.
  • Assist clients with policy changes and updates, ensuring seamless transitions and minimal disruption.
  • Process insurance claims efficiently and effectively, following up with clients to ensure satisfaction.
  • Maintain accurate and up-to-date records of customer interactions, ensuring compliance with regulatory requirements.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Detail-oriented and able to multitask, with a focus on delivering high-quality results in a fast-paced environment.
  • Previous customer service experience preferred, with a proven track record of success in a similar role.
What We Offer
  • A competitive salary and bonus structure, reflecting your value to our agency.
  • A comprehensive benefits package, including 401(k) matching and paid time off.
  • Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.

We are committed to creating a positive and inclusive work environment, where you can thrive and reach your full potential. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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