Service Advisor

7 days ago


Waterloo, Illinois, United States Sunset Ford of Waterloo Full time

We are seeking a skilled Service Advisor to join our team at Sunset Ford of Waterloo. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Greet and Assist Customers: Provide a warm welcome to our customers and assist them with their service repair inquiries.
  • Consult on Service Specials: Consult with customers on applicable service specials and present service menus to help them make informed decisions.
  • Document Services: Document services declined and ask for follow-up on future service considerations to ensure that our customers receive the best possible service.
  • Keep Customers Informed: Keep customers informed on completion times, service expenses, and possible changes to ensure that they are always up-to-date.
  • Create and Present Repair Estimates: Create and present repair estimates, dictating immediately needed services and future needed services to help our customers plan and budget.
  • Determine Warranty Repairs: Determine Ford Warranty repairs, submitting required documents correctly and ensuring that all warranty claims are paid in full.
  • Deliver Vehicles: Remain involved with the delivery of vehicles to customers upon completion to ensure that all customer concerns are addressed.
  • Collect Payment: Collect payment, submit to fleet companies, and extended warranty companies for coverage.
  • Provide Concierge Support: Provide concierge support for all owner inquiries, whether by phone or in person, to ensure that our customers have a positive service experience.
Qualifications:
  • Service Advisor Experience: Service Advisor / Automotive Experience Required.
  • Valid Driver's License: Valid Driver's license and clean driving record.
  • Efficient Multitasking: Able to work efficiently and multitask in a fast-paced environment.
  • Strong Communication Skills: Strong written and oral communication skills.
  • Excellent Computer Skills: Excellent computer and typing skills, must be fast / good with computers.
  • Organized: Organized.
  • Customer Handling Skills: Enjoy talking to people and have customer handling skills.
  • Technology Savvy: Technology / Bluetooth phone savvy.
  • Problem Solver: Ability to overcome difficult objectives and scenarios with some time constraints - a problem solver.
  • Prior Experience: Prior experience as a service advisor.
Job Benefits:
  • Excellent Earnings Potential: Excellent Earnings Potential / Monthly Bonuses based on performance goals.
  • 401(k) Enrollment: 401(k) Immediate Enrollment.
  • Health and Life Insurance: Health, Dental and Life Insurance 100% paid for the employee.
  • New Technology and Equipment: New Technology and Automotive Equipment to get the job done Efficiently.
  • Clean and Organized Facility: Clean and Organized Facility.

We are an Equal Opportunity Employer and a Drug-free Workplace.



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