Service Advisor
7 days ago
We are seeking a skilled Service Advisor to join our team at Sunset Ford of Waterloo. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:- Greet and Assist Customers: Provide a warm welcome to our customers and assist them with their service repair inquiries.
- Consult on Service Specials: Consult with customers on applicable service specials and present service menus to help them make informed decisions.
- Document Services: Document services declined and ask for follow-up on future service considerations to ensure that our customers receive the best possible service.
- Keep Customers Informed: Keep customers informed on completion times, service expenses, and possible changes to ensure that they are always up-to-date.
- Create and Present Repair Estimates: Create and present repair estimates, dictating immediately needed services and future needed services to help our customers plan and budget.
- Determine Warranty Repairs: Determine Ford Warranty repairs, submitting required documents correctly and ensuring that all warranty claims are paid in full.
- Deliver Vehicles: Remain involved with the delivery of vehicles to customers upon completion to ensure that all customer concerns are addressed.
- Collect Payment: Collect payment, submit to fleet companies, and extended warranty companies for coverage.
- Provide Concierge Support: Provide concierge support for all owner inquiries, whether by phone or in person, to ensure that our customers have a positive service experience.
- Service Advisor Experience: Service Advisor / Automotive Experience Required.
- Valid Driver's License: Valid Driver's license and clean driving record.
- Efficient Multitasking: Able to work efficiently and multitask in a fast-paced environment.
- Strong Communication Skills: Strong written and oral communication skills.
- Excellent Computer Skills: Excellent computer and typing skills, must be fast / good with computers.
- Organized: Organized.
- Customer Handling Skills: Enjoy talking to people and have customer handling skills.
- Technology Savvy: Technology / Bluetooth phone savvy.
- Problem Solver: Ability to overcome difficult objectives and scenarios with some time constraints - a problem solver.
- Prior Experience: Prior experience as a service advisor.
- Excellent Earnings Potential: Excellent Earnings Potential / Monthly Bonuses based on performance goals.
- 401(k) Enrollment: 401(k) Immediate Enrollment.
- Health and Life Insurance: Health, Dental and Life Insurance 100% paid for the employee.
- New Technology and Equipment: New Technology and Automotive Equipment to get the job done Efficiently.
- Clean and Organized Facility: Clean and Organized Facility.
We are an Equal Opportunity Employer and a Drug-free Workplace.
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