Customer Experience Manager
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Experience Manager to lead our front-end operations and deliver exceptional customer service. As a key member of our team, you will be responsible for managing store recovery standards, leading omnichannel processes, and maintaining a customer-centric shopping experience.
Key Responsibilities
- Manage and deliver effective front-end operations and expectations
- Lead the omnichannel processes and maintain store recovery standards
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front-end policies and procedures are followed
- Plan and lead the execution of class and in-store events
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
Requirements
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
About Michaels
Michaels is an Equal Opportunity Employer committed to the full inclusion of all qualified individuals. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create.
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