Customer Experience Specialist

3 weeks ago


Austin, Texas, United States University of Texas at Austin Full time

About the Role

The University of Texas at Austin is looking for a skilled customer experience specialist to provide expert support to our employees, faculty, and students.

Main Responsibilities:

  • Deliver excellent customer support through multiple channels, ensuring prompt resolution of software, hardware, and network-related issues.
  • Monitor reported problems to identify patterns and suggest improvements to our services.
  • Develop and maintain comprehensive resources to enhance our knowledge base and customer satisfaction.
  • Collaborate on special projects and initiatives as assigned by management.
  • Attend team meetings, professional development trainings, and contribute to process optimization.

Qualifications:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 2 years of experience in technical support or a related field.
  • Exceptional communication and problem-solving skills.
  • Able to thrive in a dynamic environment.

Compensation: Estimated salary range: $68,000 - $90,000 per year, depending on qualifications and experience.



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