Data-Driven Customer Experience Specialist

3 days ago


Chicago, Illinois, United States USG Full time

As a business leader at USG, you'll play a critical role in driving business success through strategic planning and execution. As the Customer Service Reporting Analyst, you'll be responsible for analyzing customer service data, generating insightful reports, and providing actionable recommendations to enhance operations.

You'll collaborate with various departments to develop data-driven strategies that improve customer satisfaction and operational efficiency. Your ability to translate complex data into clear and concise insights will support decision-making processes and drive continuous improvement initiatives.

Key Accountabilities:

  • Reporting, Metrics, and KPI Development
  • Data Analysis and Interpretation
  • Data Management and Quality Assurance
  • Strategic Planning and Improvement
  • Collaboration and Communication

The estimated salary for this position is $71,460 - $95,280 per year, depending on qualifications and experience. USG employees enjoy a range of benefits, including medical insurance options, vision and dental coverage, 401(k) Investment Plan, and pension plan. We also offer Quarterly/Annual bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.



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