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Onboarding Program Manager

1 month ago

Tempe, Arizona, United States Dialpad Full time
Job Description

About Dialpad

Dialpad is a pioneer in AI-powered customer communications, providing a secure foundation for its products. By unifying conversations, businesses can unlock the power of AI to automate tasks, streamline workflows, and drive growth. With notable investors like Andreessen Horowitz and Google Ventures, Dialpad is a dynamic force in AI technology.

About the Team

Dialpad's Enablement team builds partnerships to equip customer-facing reps with knowledge, skills, and tools to improve revenue performance. The GTM Training & Onboarding team focuses on large, strategic programs and instructional design techniques rooted in adult learning theory. This team collaborates closely with sales, marketing, and product stakeholders to develop effective training experiences.

Job Summary

The Revenue Onboarding Manager will own the facilitation, logistics, and communications for Dialpad's revenue employee onboarding program. This role combines live presentation skills with sales and technical acumen to deliver an ongoing world-class training program.

Key Responsibilities

  • Facilitate the onboarding program for revenue org new hires.
  • Work closely with Instructional Designers and Sales Managers to deliver and maintain a program that grows alongside the company vision.
  • Maintain the upkeep of Dialpad's learning and content management systems.
  • Partner with HR and hiring Managers to track new hire data and movements.
  • Manage session decks, resources, activities, and training schedules each month.
  • Advocate for updates required to on-demand courses.
  • Deliver ongoing new hire communications, scheduling, and administrative tasks in LMS/CMS.
  • Manage peer mentoring and stakeholder logistics for in-person training.
  • Maintain knowledge of Dialpad's communications products and internal processes.

Requirements

  • Bachelor's degree in business or equivalent practical experience.
  • 3+ years of experience in a sales and/or sales enablement role (in SaaS is a plus).
  • Program management experience.
  • Experience facilitating technical and discussion-based training sessions.
  • Mastery of Google Suite.
  • Experience collaborating cross-functionally and managing stakeholder requirements.
  • Expertise with tools such as Highspot, LearnUpon, and Articulate Rise.
  • Exceptional communication skills.
  • Extremely detail-oriented with logistical tasks.

What We Offer

Dialpad offers a competitive salary, stock options, and a dynamic work environment. We prioritize diversity, equity, and inclusion, and we're committed to building a culture that celebrates identity, inclusion, and belonging.