Customer Service Operations Specialist

3 weeks ago

TX United States CJ Logistics America Full time
Job Title: Customer Service Analyst

CJ Logistics America is seeking a highly skilled Customer Service Analyst to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, identifying opportunities for improvement, and executing solutions to drive business growth.

Key Responsibilities:
  • Identify and execute opportunities to improve service and cost for our customers
  • Manage and execute customer promotions and major events
  • Provide reporting and actions using standard CJ Logistics America tools
  • Respond to customer requests for information and facilitate regular phone meetings
  • Ensure customer expectations are met and exceeded
Requirements:
  • Bachelor's degree in a related field
  • 3 years of experience in transportation or a service-related position
  • Strong skills in MS Excel and analytical skills
  • Bilingual Korean/English
Preferred Qualifications:
  • Bachelor's degree with specialization in Logistics, Transportation, or Supply Chain Management
  • TMS experience
  • Google and MS PPT experience
Personal Qualities:
  • Strong analytical skills with proven ability to work within a team
  • Excellent verbal and written communication skills
  • Disciplined problem-solving skills
  • Results-oriented with good planning, organizational, and time-management skills
About CJ Logistics America:

CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change.

CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

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