Service Team Member

1 month ago


Albuquerque, New Mexico, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Arts and Crafts. As a Service Team Member, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and supporting the sales floor team.

Key Responsibilities
  • Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
  • Store Maintenance: Maintain a clean and organized store environment, including the sales floor, stockrooms, and customer areas.
  • Sales Floor Support: Assist sales floor team members with tasks such as restocking shelves, processing transactions, and maintaining visual merchandising displays.
  • Merchandise Recovery: Participate in merchandise recovery and maintenance, including the return and restocking of merchandise.
  • Inventory Management: Assist with inventory management tasks, including counting and reconciling inventory.
  • Team Collaboration: Work collaboratively with the sales floor team to achieve sales goals and provide excellent customer service.
Requirements
  • High School Diploma or Equivalent: Required.
  • Customer Service Experience: Preferred.
  • Retail Sales Experience: Preferred.
  • Ability to Work in a Fast-Paced Environment: Required.
  • Ability to Lift Up to 25 Pounds: Required.
Preferred Qualifications
  • Retail Management Experience: Preferred.
  • Customer Service Certification: Preferred.
Work Environment

Our store is a dynamic and fast-paced environment where you will have the opportunity to work with a diverse team of sales floor associates, customer service representatives, and management.

We are committed to providing a safe and inclusive work environment for all employees.



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