Account Manager

3 weeks ago


Los Angeles, California, United States Nextdoor Full time
Account Manager

Nextdoor is seeking a highly motivated and results-driven Account Manager to join our growing Mid-Market team. As an Account Manager, you will be responsible for managing all aspects of an advertiser's platform buy, from customer onboarding to campaign execution. You will build and manage strong partnerships with brand and agency partners, own day-to-day communication to ensure campaign success, and provide excellent customer service by proactively monitoring campaign delivery and performance.

Key Responsibilities:

  • Manage all aspects of an advertiser's platform buy, from customer onboarding to campaign execution
  • Build and manage strong partnerships with brand and agency partners
  • Own day-to-day communication to ensure campaign success
  • Provide excellent customer service by proactively monitoring campaign delivery and performance
  • Own data-driven upsell and renewal conversations to retain and grow advertising partnerships
  • Leverage internal tools and dashboards to analyze and optimize performance
  • Be a platform expert and cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform's solutions
  • Create and present strategic POVs, campaign wrap-ups, and/or Quarterly Business Reviews to clients
  • Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
  • Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team-building exercises

Requirements:

  • 4+ years of experience in account management or client services at a digital media/advertising company or agency
  • Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both managed and self-service clients
  • Track record of successfully retaining and growing customer relationships
  • Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
  • Curiosity, hunger to learn, and passion for problem-solving
  • Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
  • Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods

What We Offer:

  • Competitive compensation package, including a base salary + commission structure with a 70/30 split
  • Meaningful equity grant for this role, with equal quarterly vesting
  • Choice of great health plans, with 100% coverage of personal monthly premiums for health, dental, and vision
  • OneMedical membership for concierge care
  • Empowerment to build stronger local communities, with a focus on diversity and inclusion

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