Youth Services Library Associate

2 months ago


Columbus, Ohio, United States Worthington Libraries Full time
Job Summary

We are seeking a highly motivated and detail-oriented Youth Services Library Associate to join our team at Worthington Libraries. As a key member of our youth services department, you will be responsible for providing exceptional customer service, assisting patrons with research and resource recommendations, and supporting librarians in collection development and maintenance.

Key Responsibilities
  • Customer Service: Provide proactive and responsive customer service to patrons, answering questions and addressing concerns in a professional and courteous manner.
  • Research and Resource Recommendations: Conduct research and provide recommendations to patrons on various topics, using a range of resources including books, articles, and online databases.
  • Collection Development and Maintenance: Assist librarians in developing and maintaining the collection, including weeding out-of-date materials, tracking claims, and performing other related tasks.
  • Program Coordination: Assist with planning, coordination, and presentation of library programs, storytimes, and special events, as assigned.
  • Circulation and Storytime Support: Perform duties of Storytime Associate and Circulation Assistant, as needed.
Requirements
  • Education and Experience: Bachelor's degree or a high school diploma or GED and an equivalent combination of education, training, and experience.
  • Customer Service Experience: A minimum of one (1) year of customer service experience.
  • Technical Skills: Ability to pass alphanumeric sorting test and computer skills test.
Preferred Qualifications
  • Integrated Library System (ILS) Proficiency: Proficient in the use of the Integrated Library System (ILS).
  • Confidentiality and Judgment: Ability to maintain confidentiality and use appropriate judgment in handling information and records.
  • Attention to Detail: Ability to work accurately with attention to detail.
  • Alphanumeric and Subject Order: Ability to arrange items in alphanumeric and/or subject order.
  • Traditional and Electronic Resources: Superior working knowledge of traditional and electronic resources, including web sites and databases.
  • Program Delivery and Public Speaking: Ability to deliver programs and speak before groups.
  • Circulation Policies and Procedures: Ability to retain and follow circulation policies and procedures.
  • Microsoft Office Applications: Proficient in the use of Microsoft Office applications, including Outlook, Word, Excel, Access, and PowerPoint.


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