Luxury Sales Director

3 days ago

Walnut Creek, California, United States Brilliant Earth Full time
Job Overview
At Brilliant Earth, we're seeking a motivated and dynamic Luxury Sales Manager to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities.

About the Role
This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance. The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our Walnut Creek, CA showroom location. With an estimated salary of $90,000 annually, you will have the opportunity to grow your career and make a real impact.

Responsibilities
The Luxury Sales Manager will be responsible for:
  • Sales Performance and Business Growth:
    • Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
    • Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals.
    • Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.
  • Ownership of Store Performance:
    • Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
    • Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
    • Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments.
  • Leadership and Team Development:
    • Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
    • Provide ongoing training, coaching, and performance feedback to develop the team's skills and capabilities.
    • Participate in the sourcing and selection processes to build teams of high-performing talent.
    • Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment.
  • Customer Experience Management:
    • Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
    • Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs.
    • Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience.
  • Cross-Functional Collaboration:
    • Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction.
    • Innovate and bring new ideas to enhance processes and customer engagement.

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