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IT Field Technician
2 months ago
We are seeking a highly skilled IT Field Technician to join our team at Parker's Kitchen. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, ensuring seamless delivery of our services.
Key Responsibilities- Provide technical support to customers, including installation, consultation, troubleshooting, and training.
- Diagnose and resolve problems in response to customer-reported incidents.
- Plan and analyze work processes to improve efficiency and effectiveness.
- Research and report trends and patterns of problems.
- Develop training materials and perform information system training sessions.
- Install, troubleshoot, and maintain hardware and software.
- Perform backup and recovery operations.
- Consult with users to identify needs and requirements.
- Conduct feasibility studies and trade-off analyses.
- Post-secondary education in Computer Science, Information Technology, Information Systems, Business Administration, or equivalent job experience.
- Minimum 3-4 years of experience working with IT leadership to complete projects.
- A+ certification desirable.
- Strong analytical skills.
- Proven ability to maintain good working relationships with stakeholders, including senior leaders.
- Strong verbal and written communication skills.
- Experience dealing with multiple priorities and deadlines.
As needed.
Physical RequirementsProlonged periods sitting at a desk and working on a computer. Must be able to lift up to 55 pounds at times.