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IT Field Technician

2 months ago


Savannah, Georgia, United States Parker's Kitchen Full time
Job Summary

We are seeking a highly skilled IT Field Technician to join our team at Parker's Kitchen. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, ensuring seamless delivery of our services.

Key Responsibilities
  • Provide technical support to customers, including installation, consultation, troubleshooting, and training.
  • Diagnose and resolve problems in response to customer-reported incidents.
  • Plan and analyze work processes to improve efficiency and effectiveness.
  • Research and report trends and patterns of problems.
  • Develop training materials and perform information system training sessions.
  • Install, troubleshoot, and maintain hardware and software.
  • Perform backup and recovery operations.
  • Consult with users to identify needs and requirements.
  • Conduct feasibility studies and trade-off analyses.
Requirements
  • Post-secondary education in Computer Science, Information Technology, Information Systems, Business Administration, or equivalent job experience.
  • Minimum 3-4 years of experience working with IT leadership to complete projects.
  • A+ certification desirable.
  • Strong analytical skills.
Preferred Qualifications
  • Proven ability to maintain good working relationships with stakeholders, including senior leaders.
  • Strong verbal and written communication skills.
  • Experience dealing with multiple priorities and deadlines.
Travel Requirements

As needed.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 55 pounds at times.