Field Support Technician

3 weeks ago


Savannah, Georgia, United States H&R Block Full time
Job Title: Field Support Technician

We are seeking a highly skilled Field Support Technician to join our team at H&R Block. As a Field Support Technician, you will be responsible for providing technical support to our field offices worldwide.

Key Responsibilities:
  • Provide technical support for PC, peripheral, network, and software issues
  • Utilize software solutions, knowledge base, and personal knowledge to resolve and track user incidents
  • Effectively communicate and assist clients regarding their technical support issues
  • Serve as a liaison between business partners, Lead FST/CSM, and TSC to identify and resolve problems
Requirements:
  • High school diploma or equivalent
  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
  • Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record
  • Ability to work independently or on a team
  • Oral, written, and interpersonal communication skills
  • Demonstrated decision-making, analytical, and problem-solving skills
  • Demonstrated organization, prioritization, and project coordination skills
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems
About H&R Block:

H&R Block's purpose is to provide help and inspire confidence in our clients and communities everywhere. We are a people company first and a tax company second. We believe in diversity and inclusion and are proud to be an equal opportunity employer.



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