Technical Support Specialist
3 days ago
C Squared Systems LLC, a leading provider of RF engineering, consulting, and software development services, seeks a highly skilled Technical Support Specialist to join their team. As a key member of the IT department, this individual will be responsible for providing top-notch technical assistance to employees across various roles within the company.
Key Responsibilities:
- Respond to technical queries from colleagues via phone, email, or remote access in a timely manner.
- Identify, log, and resolve technical issues with hardware, software applications, and network systems efficiently using the SitePortal Ticketing system.
- Provide training to users on C Squared Systems' supported technologies, including computer systems, hardware, and software.
- Collaborate with the rest of the team to train other IT staff on troubleshooting and diagnosing problems.
- Gather customer feedback to enhance training methods and improve overall support quality.
- Develop and maintain standard support procedures, standard operating procedures, and documentation of systems.
- Analyze common complaints and problems by running reports and identifying trends.
Requirements:
- Associate's degree in a computer-related field or at least two years of experience in a help desk support role.
- Strong working knowledge of Microsoft Windows 10, Office 365, Active Directory Administration, Group Policy, SharePoint, databases, spreadsheets, and scripting languages.
- Relevant certifications, such as Microsoft Certified Professional, are highly valued.
- Excellent problem-solving, analytical, and teamwork skills, along with strong communication and interpersonal skills.
- A willingness to learn new technologies and adapt to changing environments.
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