Patient Financial Advocate

4 days ago

Dayton, Ohio, United States First Source LLC Full time

Patient Financial Advocate Job Description

**Job Summary:**

We are seeking a highly skilled Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex healthcare system and access the financial assistance they need.

**Key Responsibilities:**

* Screen patients on-site at hospitals for eligibility assistance programs, either bedside or in the ER
* Provide information and reports to client contacts, keeping them current on our progress
* Review hospital census or utilize established referral method to identify self-pay patients consistently throughout the day
* Screen those patients that are referred to Firstsource for State, County, and/or Federal eligibility assistance programs
* Initiate the application process bedside when possible
* Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance
* Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress
* Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient
* Record all patient information on the designated in-house screening sheet
* Document the results of the screening in the onsite tracking tool and hospital computer system
* Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay
* Review system for available information for each outpatient account identified as self-pay
* Face-to-face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face-to-face
* Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool
* Perform outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs

**Requirements:**

* High School Diploma or equivalent required
* 3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience preferred
* Previous customer service experience preferred
* Must have basic computer skills

**Working Conditions:**

* Must be able to walk, sit, and stand for extended periods of time
* Dress code and other policies may be different at each healthcare facility
* Working on holidays or odd hours may be required at times

**Benefits:**

* Medical, Vision, Dental, 401K, Paid Time Off

**Equal Opportunity Employer:**

Firstsource Solutions USA, LLC is an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable laws.

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