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Customer Service Representative

1 month ago

Littleton, Colorado, United States Staff My Agency Full time

Staff My Agency is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

Responsibilities include but not limited to:

  • Answer phones and greet clients.
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits include:

  • Salary plus bonus
  • Paid time off (vacation and personal/sick days)
  • Health, Dental, Life
  • Retirement plan
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office

Requirements:

  • Property & Casualty license (required)
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent

Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.