Customer Service Representative

6 days ago

Littleton, Colorado, United States Kroger Full time
Job Summary

As a Customer Service Representative at Kroger, you will be responsible for delivering a high level of service and excellent customer experience by resolving customer concerns. You will identify and communicate opportunities that could improve operations and create a better shopping experience. You will demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. You will also demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.

Key Responsibilities

- Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items, and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure front-end cleanliness, maintenance, and sanitation
- Determine work priorities and task lists to consistently maintain adequate front-end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state, and federal laws/regulations
- Train, monitor, and coach associates on all front-end policies and procedures, including proper handling of product, tender, and coupons, scanning error procedures, and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (checkout transactions, stocking, bagging, cart collection, and cleaning)
- Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity

Requirements

- High School Diploma or GED
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply, and divide)
- Sound judgement/decision-making skills
- Friendly, approachable, outgoing demeanor/team player
- Ability to work in a fast-paced environment
- Good oral and written communication skills

Preferred Qualifications

- Familiar with Microsoft Office Word and Excel

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