Jewelry Sales Professional

3 weeks ago

Palo Alto, California, United States Brilliant Earth Full time
About the Role

We are seeking a highly motivated and customer-focused Jewelry Sales Associate to join our team at Brilliant Earth. As a Jewelry Sales Associate, you will play a key role in providing an exceptional experience for every customer who walks through our doors.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer
  • Career Growth: We want to see you sparkle through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
  • Diverse, mission-minded team: We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
  • Sales Incentive Programs: Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Continued Education: Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts: As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
  • Wellness Benefits: We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving Back and Volunteer Opportunities: In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
  • Insurance: Medical, dental, and vision insurance kick in on the first day of your 2nd month.
  • 401k match: We know that saving for the future is important. That's why we offer a generous 401k match.
  • Paid Time Off: We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
  • Disability and Life insurance: 100% employer-paid.
  • Pre-Tax Commuter Benefits.

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