Pediatric Oncology Care Coordinator
4 weeks ago
Job Summary:
The Pediatric Oncology Patient Navigator plays a vital role in providing individualized assistance and support to patients and families throughout their care journey with Pediatric Oncology at the University of California, San Francisco (UCSF). As a resource and advocate, this position ensures patients have full, equitable, and convenient access to clinical services and health education information.
Key Responsibilities:
- Develop expertise in operations and systems underlying Pediatric Oncology care at UCSF, including interdepartmental support for patients receiving care outside of Oncology Services.
- Provide patient care coordination by serving as a communication bridge between patients, families, and practitioners, guiding them to a broad range of services, amenities, and information to promote healing and satisfaction.
- Act as a liaison to understand patients' non-clinical individual needs, desires, and concerns, and develop solutions to address them.
- Remain current on inpatient care protocols, particularly Phase I protocols, and attend tumor boards and other meetings to stay informed about patient care and development of new protocols.
Requirements:
- Bachelor's degree or equivalent experience in a healthcare environment (3+ years)
- Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations
- Excellent analytical and problem-solving skills, with ability to develop solutions and recommend changes
- Strong interpersonal and customer service skills, with ability to communicate effectively with diverse populations
About UCSF:
UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. As a diverse community, we seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence.
Equal Employment Opportunity:
The University of California, San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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