Operations Director

1 month ago


Chicago, Illinois, United States Air General Full time
Operations Manager Job Description

Air General, a leading national cargo handling company, is seeking an experienced Operations Manager to lead our Chicago O'Hare International Airport (ORD) location. As a key member of our team, you will be responsible for overseeing all facets of cargo handling, ensuring seamless operations, and meeting customer service standards.

Key Responsibilities:
  • Coordinate and control all contract handling services, prioritizing safety and efficiency.
  • Implement procedures to meet customer targets and service requirements, ensuring timely and secure cargo handling.
  • Develop and lead a high-performing team, focusing on employee growth and development.
  • Ensure compliance with TSA Directives and security procedures, maintaining a secure and safe working environment.
  • Collaborate with other managers and supervisors to drive continuous improvement and enhance service levels.
  • Investigate incidents and service complaints, providing thorough and concise reports.
  • Establish protocols for employee and administrative matters, promoting maximum productivity and performance.
  • Liaise with customers on a regular basis, ensuring their needs are met and expectations exceeded.
Requirements:
  • College degree preferred.
  • 3-5 years of management experience, with a minimum of 5 years in domestic and international air cargo.
  • Proven leadership skills and ability to motivate a team.
  • Proficiency in MS Office applications and ability to work flexible hours.
  • Valid driver's license and ability to pass pre-employment screenings, background checks, and airport security clearance.
  • Ability to lift up to 70lbs and work in a fast-paced environment.
Benefits:
  • Competitive salary and benefits package, including medical, dental, vision, and 401(k) retirement plan.
  • Paid time off and sick leave, as well as tuition reimbursement and employee assistance program.
  • Opportunities for career growth and professional development.

Air General is a US-based nationwide air cargo and ocean cargo handling company, providing quality services to major international and domestic airlines. If you're passionate about logistics and customer service, we encourage you to apply for this exciting opportunity.


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