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Sales and Customer Success Manager

2 months ago

New York, New York, United States US News Full time
About the Role

U.S. News & World Report is seeking a highly motivated Sales and Customer Success Manager to join our team. As a key member of our sales and product teams, you will play a critical role in driving the long-term success of our Law vertical.

Key Responsibilities
  • Source, manage, and close deals with quarterly and annual targets
  • Own all client communication post-sale, building client relationships and ensuring client retention
  • Collect assets and onboard clients, ensuring a timely launch
  • Monitor and optimize client KPIs
  • Assist clients with day-to-day requests
  • Work within a CRM, namely Zoho
  • Lead quarterly business reviews with clients, reporting on insights and recommendations
  • Subject matter expert on our products and capabilities, effectively communicating those to clients
  • Work closely with internal stakeholders, including sales, marketing, technology, and business intelligence
  • Contribute to vertical business strategy and optimize processes
  • Ensure customer needs and requests are communicated and understood internally
Requirements
  • Three to five years of experience in account management, sales, or customer support
  • Bachelor's degree in a related field or equivalent experience required
  • Demonstrated success in fast-paced and demanding client-facing environments
  • Excellent oral and written communication skills
  • Proactive attitude with a desire to learn our business and become a key player on a results-oriented team
  • Detail-oriented and organized, with a strong ability to multitask and juggle multiple projects
  • Experience with platforms such as Google Analytics, Zoho CRM, CMS, etc.
  • Experience with and interest in the Legal space is a plus
About U.S. News & World Report

Talent is our best asset. We invest in people with passion and potential who understand U.S. News' dedication to our consumers.

  • Entrepreneurial, mission-driven culture with core values of quality and integrity
  • Focus on fostering personal and professional growth
  • Competitive benefits, including paid vacation time, medical, tuition reimbursement, and training
  • Collaborative work environment, with fun, diverse, inclusive, and ambitious coworkers