Field Service Technician

4 weeks ago

Buford, Georgia, United States Ascendum Machinery Full time

Job Type: Full-time

Description

POSITION SUMMARY: As a Field Service Technician at Ascendum Machinery, you will be responsible for providing timely completion of repairs and maintenance to various construction equipment and machinery at customer locations. You will work according to established procedures, maintaining good working relationships with customers and co-workers. This role requires a strong attention to detail, ability to work independently, and excellent communication skills.

FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. As a Field Service Technician, you will be classified as a Non-Exempt employee.

TRAVEL REQUIREMENTS: Up to 100%

RESPONSIBILITIES:
  • Repair and service machinery for complete customer satisfaction.
  • Maintain, safely operate, and care for assigned service truck and company-owned tools and equipment per company requirements.
  • Complete assigned work with minimum re-work.
  • Ability to work without direct supervision.
  • Properly and safely use Ascendum-owned tools and service equipment.
  • Order parts and materials through Ascendum Parts to complete work assignments.
  • Ensure all company safety requirements are followed at all times.
  • Complete all required paperwork and maintain records/photos/other materials as required.
  • Leave the working location in an as clean or better condition when job is completed. Follow contamination control procedures.
  • Complete all DOT requirements, including physical, medical card, and safety regulations.
  • Seeks formal and informal performance assessments, including performance versus expectations.
  • Actively participates in required training, development programs, and electives as suits one's needs.
  • Respond positively to other duties that may be assigned in the scope of the job.
EXPERIENCE/COMPETENCIES/PROFICIENCIES:
  • Experience and/or Education: Trade school completion in an appropriate field.
  • Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
  • Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
  • Knowledge of safe job practices & regulations related to OSHA, MSHA, and Ascendum Machinery requirements.
  • Aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
  • Mechanical knowledge of tools and mechanical work for repairing equipment.
  • Above average knowledge of hydraulics, electronics, diesel engines.
  • Possess strong attention to detail.
  • Raises issues and concerns promptly.
  • Possess good verbal and written communication skills.
  • Document work in a clear and concise manner.
  • Proven ability to complete work with energy and enthusiasm.
  • Customer orientation toward service and building relationships.
  • Compatible to working branch hours and extended days as needed.
  • Must possess own set of tools for repairing equipment.
PHYSICAL DEMANDS:
  • While performing this job, employee is regularly required to talk or hear.
  • The position requires the ability to sit, stand, and walk for long periods.
  • The position requires the ability to kneel, stoop, bend, climb, and crawl without restrictions.
  • The position requires the continuous use of wrists, hands, and/or fingers.
  • The position requires the ability to lift up to 75 pounds.
  • The position requires the ability to work in varying outdoor environments with various terrain.
  • Must possess the ability to safely drive a field service truck and pass DOT physical and MVR requirements.
  • Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.

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