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Mortgage Loan Assistant

2 months ago

Raleigh, North Carolina, United States Self-Help Full time
About Self-Help

We are a nonprofit organization dedicated to creating economic opportunity for traditionally underserved communities. Our mission is to provide fair and affordable loans, as well as work with partners to demand that lawmakers change unjust policies.

Job Summary

We are seeking a bilingual Mortgage Loan Assistant to join our team in Raleigh, North Carolina. The successful candidate will provide excellent customer care to mortgage loan applicants and realtors, and will also provide high-level administrative support to the mortgage loan officer.

Key Responsibilities
  • Customer Care: Track all outstanding items with mortgage applications or files and follow up with borrowers to ensure timely receipt of necessary documentation.
  • Loan Processing: Upload loan files into the loan origination system and maintain effective communication with applicants, third parties, and internal staff on loan status, follow-up, and/or documentation requests.
  • Administrative Support: Assist the mortgage loan officer and processors with other related or administrative tasks, and assist in the facilitation of closing loans with mortgage closers.
  • Reporting and Analysis: Compile and complete reports as assigned, and work with mortgage loan processors on loan applications in accordance with policies and procedures.
  • Workflow Management: Monitor workflow to assure timely processing of loans and actively cross-sell Credit Union products and services.
Requirements
  • Education and Experience: High School Diploma and 2 years of experience in customer service or equivalent related experience.
  • Language Skills: Fluency in English and Spanish required.
  • Personal Qualities: Strong commitment to Self-Help's mission, well-organized self-starter with strong communications and computer skills, and knowledge and understanding of related legal and regulatory standards and required loan documentation.
Benefits

We offer competitive nonprofit compensation, based on experience, plus a generous benefits package. Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.