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Seasonal Healthcare Support Specialist

2 months ago

Humble, Texas, United States Urgent Care For Kids LLC Full time

About Us

Urgent Care for Kids by Goodside Health operates multiple clinic locations throughout Texas, providing a range of healthcare services including pediatric urgent care, telemedicine, and school-based health initiatives. Our mission is to transform healthcare delivery for children, ensuring equitable access to quality care for all. We are dedicated to bridging gaps in children's healthcare through innovative practices and effective execution.

Position Overview

We are seeking dedicated and versatile Seasonal Part-Time Healthcare Support Specialists for our clinics. Ideal candidates embody our core values: Passion, Humility, Adaptability, Nurture, and Experience. These roles are typically filled by Certified Medical Assistants and Licensed Vocational Nurses who exemplify teamwork and collaboration.

The title of Healthcare Support Specialist encompasses a variety of responsibilities, including front desk operations, patient registration, back-office assistance, triaging, and conducting lab tests. Above all, these specialists are compassionate, humble, and committed to delivering exceptional care to our patients and their families.

Key Success Factors

  • Demonstrates a sense of urgency and the ability to manage multiple tasks efficiently
  • Acts as a knowledgeable resource for training new team members
  • Embraces daily assignments with enthusiasm and professionalism
  • Exhibits outstanding customer service skills
  • Proactively assists colleagues and takes initiative without prompting
  • Communicates effectively with healthcare providers and maintains professionalism in all interactions
  • Possesses a passion for pediatric care and a desire for professional growth

Work Environment and Team Dynamics

Our clinical team is supported by the Clinical Operations team, which collaborates closely with clinics to ensure optimal performance through inventory management, continuing education, and more. We celebrate our achievements through our Employee Engagement Platform, maintain open communication with leadership, and participate in regular company updates.

Responsibilities

  • Assess and triage patients upon arrival
  • Relay patient readiness and provide a brief overview of symptoms to the provider
  • Document patient visits in the electronic medical record system
  • Assist providers with procedures and patient care, including vaccinations and lab work
  • Administer medications as directed by healthcare providers
  • Maintain cleanliness and organization of exam and treatment areas
  • Collect lab samples and communicate results to patients
  • Provide patient education and address follow-up inquiries
  • Manage front office tasks, including insurance verification and patient registration
  • Perform any additional duties as assigned

Benefits

All full-time staff members are eligible for benefits starting on the first day of the month following 30 days of employment.

  • Competitive salary and a supportive company culture
  • Comprehensive medical, dental, and vision insurance options
  • Accident and critical illness insurance
  • Company-paid basic life insurance
  • Voluntary life and disability insurance options
  • Legal and identity theft protection services
  • Paid time off

All full-time and part-time staff members are eligible for the following benefits.

  • 401(k) retirement plan
  • Professional development reimbursement
  • Employee Assistance Program (company-funded)
  • Complimentary in-clinic and telemedicine visits for employees and their dependents
  • Corporate discounts on various services and products
  • Company-sponsored BLS and PALS renewal courses

We appreciate all candidate submissions; however, this role is not outsourced to external vendors.