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Seafood Operations Director

2 months ago

Santa Cruz, California, United States Whole Foods Market Full time

Job Summary

The Seafood Team Leader is responsible for providing overall leadership to the seafood team at Whole Foods Market. This role requires a strong understanding of seafood operations, including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects.

Key Responsibilities

  • Holds Assistant Team Leaders, supervisors, and team members accountable for delivering exceptional customer service.
  • Makes hiring and separation decisions in partnership with store leadership.
  • Accountable for monitoring and achieving sales, purchasing, and labor targets.
  • Projects annual sales and expenses and prepares operating budgets.
  • Manages ordering and inventory to achieve targeted contribution to profit margin.
  • Establishes and maintains collaborative and productive working relationships with departmental and store leadership.
  • Establishes and maintains positive and productive vendor relationships.
  • Sustains exceptional knowledge and awareness of relevant competitors and industry trends.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs team members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels team members in a manner that sustains a high-performance team and minimizes turnover.
  • Communicates and maintains team member safety and security standards.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models Whole Foods Market vision and goals.

Requirements

  • Sustains exceptional knowledge and awareness of relevant competitors and industry trends.
  • Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize.
  • Food safety certification. If not currently certified, will commit to completing certification within 6 months.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Thorough product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with operations-related applications.

Experience

  • 24+ months retail experience, including 12+ months of team leadership experience.

Physical Requirements/Working Conditions

  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to handle knives and other cutting equipment.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.