Dock and Door Equipment Specialist

6 days ago


Santa Fe Springs, California, United States Raymond Handling Concepts Full time
Dock and Door Technician Job Description

Raymond West is seeking a skilled Dock and Door Technician to join our service team. As a key member of our team, you will be responsible for the proficient repair and service of customer equipment, maintaining good communication and working relationships with customers, peers, and management, and representing and selling the entire company.

Key Responsibilities:
  • Repair and service dock and door equipment, as well as other equipment sold and serviced by Raymond West.
  • Update training and skills on a continuing basis to stay current with industry developments.
  • Train other employees as needed to ensure a high level of service quality.
  • Maintain a profitable billing level and follow all Service Department procedures.
  • Communicate effectively with assigned Service leadership and complete all paperwork transactions in a timely and accurate manner.
  • Represent the entire company at all times and maintain a positive rapport with customers.
Requirements:
  • Excellent written and verbal communication skills.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite and similar software.
  • Ability to read and interpret documents, such as safety rules and operating instructions.
  • Ability to speak effectively before groups of customers or employees.
  • Must be able to maintain effective working relationships with employees, coworkers, and managers in other departments.
  • Must be willing to work off-hours as specific needs dictate and assume more responsibility as required.
Education and Experience:

Minimum education and experience requirements include a high school diploma or equivalent, and a minimum of 3 years of breakdown experience or comparable service experience.

Travel Requirements:

This position will be based in the field and require daily travel within assigned territories. Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is non-sedentary and requires frequent lifting and/or moving up to 50 pounds, as well as the ability to maneuver up to 125 pounds with assistance of equipment or other team members.

The employee is occasionally required to smell and is frequently exposed to outside weather conditions and the risk of electrical shock.

The noise level in the work environment is sometimes loud.

Benefits:

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with.

Qualified candidates must be able to pass a pre-employment physical and drug screen.



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