Weddings and Special Events Coordinator

5 days ago

Fort Lauderdale, Florida, United States Virgin Voyages Full time
Virgin Voyages is seeking a skilled Wedding and Special Events Specialist to join our dynamic MICE team.

This is a unique opportunity to work with a rapidly growing company in the cruise industry, supporting our Wedding and Special Events program. As the face of Weddings, you will be responsible for managing all aspects of the Wedding lifecycle, from client discussions to delivering a Rockstar experience to our Sailors.

Key Responsibilities:
  • Manage inbound inquiries and maintain SLA requirements to ensure optimal client experience
  • Meet with interested parties to understand their needs and strategically sell our Wedding Packages
  • Proactively upsell to drive revenue and identify further add-on opportunities based on client feedback
  • Partner with Internal Partners to oversee cabin allotment/holds and creation of Circle Shells
  • Manage manifest in alignment with designated processes
  • Oversee the execution of special voyages and events onboard to ensure seamless implementation
  • Provide onboard support to troubleshoot any issues or concerns that may arise and to ensure smooth operations
  • Assist in managing the day-to-day programming needs identified in the Group/Wedding contract and/or negotiated or requested outside the contract by the client
  • Manage manifest, requested changes to cabin allotment and/or attrition, and contractual changes/addendums as needed
  • Partner with Sales team to proactively identify and support potential client needs outside of the scope of our normal operations
  • Assist in conceptualization and creation of new value add-ons for Groups/Weddings to drive additional revenue opportunities
  • Work closely with our shoreside and shipboard partners to ensure all programming requirements are met and delivery with the highest possible level of service
  • Build and maintain close relationships with our Terminal Operations team, port agents, and shipping/logistics partners to foster open lines of communication
Requirements:
  • Bachelor's degree (BA) from four-year college or university preferred
  • Excellent written and verbal communication skills with both internal and external partners
  • Ability to multitask and manage various projects simultaneously
  • Ability to independently manage tasks with a keen attention to detail and a high level of follow-through
  • Detail-oriented with the ability to identify and solve problems with creative, out-of-the-box solutions as required
  • Advanced proficiency with Google Suite (Sheets, Slides, and Docs) and/or Microsoft Office programs (Word, Excel, Outlook, etc.)
  • High level of organization and process-driven approaches to your workload
  • Seaware experience a plus
  • Past experience with JIRA and/or comparable project management software preferred
  • 1-3 years of applicable cruise experience with a focus in large groups and/or charters strongly preferred
What Matters to Us:

At Virgin Voyages, your personality matters as much as how good you are at what you do. We want you to bring your unique perspective and skills to our team and help make a difference. We are committed to being an Equal Opportunity Employer and encourage applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals, and we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

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