Risk Management Specialist

4 days ago

Seattle, Washington, United States Allstate Insurance Full time

At Allstate, we strive to protect families and their belongings from life's uncertainties. Our innovative drive has kept us a step ahead of our customers' evolving needs for over 90 years. We've been pioneers in advocating for seat belts, air bags, and graduated driving laws, and we continue to lead the industry in pricing sophistication, telematics, and device and identity protection.

The world is constantly changing, and so are we. We're moving quickly to better serve our customers' evolving needs. As a Field Property Adjuster, you'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

You'll work in an environment of excellence and high ethical standards, where values like integrity, inclusive diversity, and accountability are paramount. We empower every employee to lead, drive change, and give back where they work and live.

Our purpose is to protect people from life's uncertainties so they can realize their hopes and dreams. For over 89 years, we've thrived by staying ahead of whatever's coming next. We acted with conviction to advocate for seat belts, air bags, and graduated driving laws. We help survivors of domestic violence find their voice through financial empowerment. We've been leaders in pricing sophistication, telematics, digital photo claims, and device and identity protection.

A Day in the Life of a Risk Management Specialist

As a Risk Management Specialist, you'll be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You'll also handle virtual claims countrywide, leveraging various platforms and software like Xactimate and ClaimsX Video Collaboration.

  • Customer Service Expert: You'll live into Allstate's Claims Culture by caring, empowering, and restoring. You'll accomplish this by being compassionate, clear, and a committed partner in each casualty claim.
  • Investigator: You'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
  • Effective Communicator: You'll use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
  • Negotiator: You'll evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies.
  • Problem Solver: You'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
  • Recorder: You'll protect the company financially by executing policies along policy agreements, and keep a clear record of your work in a claims system that you'll be trained on.

Allstate offers a comprehensive benefits package, including competitive pay, flexibility in scheduling, time off, healthcare, retirement, and more. This includes:

  • Competitive Pay: $62,800 - $114,175 per year, based on experience and qualifications.
  • Flexibility in Scheduling: We offer flexible schedules to support your work-life balance.
  • Initial and Ongoing Training: You'll receive training to get proficient in your new role.
  • Comprehensive Benefits: We offer a 401(k)/pension plan, education reimbursement, and programs to help you balance work with the rest of your life.

We may qualify you for a company car, based on annual work mileage for this location. You may need to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

To be successful in this role, you'll need:

  • 2 Years Previous Experience as an Outside Adjuster: Highly desired.
  • Proficiency in Using Xactimate and Other Relevant Software: Preferred.
  • Critical Thinking and Technical Skills: Strong skills to assess damages accurately and expedite claims settlements.
  • Excellent Communication and Interpersonal Skills: To provide exceptional customer service.
  • Ability to Travel to Customers' Homes and Handle Virtual Claims Countrywide: Effectively.
  • Detail-Oriented and Organized: With a focus on delivering high-quality work.
  • Residency within the Posted Location: Mandatory for this role.
  • Willingness and Ability to Carry a 50-Pound Ladder and Access Up to a 6/12 Pitch on Either a One- to Two-Story Roof: Requirement varies by location.
  • Valid Driver's License and Willingness to Travel: As part of the job requirements.

We may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you'll be required to secure license(s) within 60 days of hire.

You may be eligible for a $1,000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role.

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