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Front Office Manager

2 months ago

Fort Lauderdale, Florida, United States Pier Sixty Six Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Pier Sixty Six Resort. As a key member of our opening team, you will be responsible for overseeing the front office operations and ensuring a seamless guest experience.

Key Responsibilities
  • Front Office Operations: Manage all aspects of front office functions, including guest check-in, check-out, and room assignments, in accordance with Pier Sixty Six standards and industry best practices.
  • Team Leadership: Supervise and train front desk agents to ensure they are knowledgeable about resort services, amenities, and policies.
  • Guest Service: Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Staffing and Scheduling: Ensure adequate staffing levels to meet business demands and maintain a positive work environment.
  • Communication: Effectively communicate with other departments, including housekeeping, reservations, and guest services, to ensure seamless operations.
Requirements
  • Experience: A minimum of one year of supervisory experience in a high-volume setting, preferably in a luxury resort or hotel.
  • Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in Windows, Office, and property management systems.
Benefits
  • Comprehensive Benefits Package: Medical, dental, vision, life, and disability benefits, as well as a 401(k) plan with company match.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive work environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.