Community Engagement Expert
1 week ago
About lululemon
Lululemon is an innovative performance apparel company that creates transformational products and experiences to support people in moving, growing, connecting, and being well.
Job Summary
The Community Engagement Expert will be responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities. They will develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value.
Key Responsibilities
- Collaborate with store leadership to bring Community strategy to life through the pillars of community foundations and guest experience.
- Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
- Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
- Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
- Attend, support, and/or host local and regional Community events.
- Execute the product seeding strategy through community partners and Ambassadors.
- Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Requirements
- Must be legally authorized to work in the country where the store is located.
- Must have the ability to travel to assigned store with reliable transportation methods.
Preferred Qualifications
- 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.
Compensation and Benefits
The estimated salary for this position is between $21.00 and $23.70 per hour, based on the base pay range and target bonus. Additional benefits include:
- Extended health and dental benefits, and mental health plans.
- Paid time off.
- Savings and retirement plan matching.
- Generous employee discount.
- Fitness & yoga classes.
- Parenthood top-up.
- Extensive catalog of development course offerings.
- People networks, mentorship programs, and leadership series.
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