Holiday Operations Manager

3 days ago

New York, New York, United States Cherry Hill Programs Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Holiday Local Manager at Wilton Mall. As a key member of our operations team, you will be responsible for overseeing daily operations, implementing strategies to drive profitability and efficiency, and leading a team to achieve personal, professional, and company goals.

Key Responsibilities
  • Promote a positive, collaborative environment and maintain our core values and policies
  • Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
  • Determine staffing requirements and oversee hiring, onboarding, and training of all team members
  • Ensure daily operations are maintained as scheduled
  • Respond to all business calls or emails within a timely manner
  • Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
  • Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
  • Coach and develop team members to drive revenue, reduce cost and provide world class guest service
  • Establish and maintain positive and successful vendor relations with staff at all locations
  • Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
  • Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
  • Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location
Requirements
  • Positive attitude and strong work ethic
  • Team player who can work independently and understands the importance of leadership
  • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
  • Ability to process sales transactions and comfortable with cash handling
  • Professional attire and good hygiene are a must
  • Available to attend mandatory pre-season training
  • Flexibility and willingness to work during "peak" retail hours, such as evenings, weekends, and holidays
  • Available to work a minimum of 40 hours a week or as needed
What We Offer
  • A fun, fast-paced, and passionate environment
  • Career advancement opportunities
  • Flexible schedule
  • Referral program
  • One free photo package for friends and family per staff member
About Us

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

We strive to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.

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