Revenue Cycle Associate

2 weeks ago


Pottstown, Pennsylvania, United States Pennsylvania Dermatology Full time
Job Overview

Are you dedicated to providing outstanding patient support? Do you seek a role with opportunities for advancement? Join our team at Pennsylvania Dermatology.

We provide competitive compensation, a balanced work-life environment, and comprehensive benefits.

Pennsylvania Dermatology is a leading dermatological practice with multiple locations. Our foundation is built on compassionate care for our patients, utilizing the latest advancements in treatments and technologies. We prioritize the overall well-being of our patients, striving for their long-term health and satisfaction with our services.

Our core values guide our daily operations and were established with both patient and employee welfare in mind. These values include: Grow Together, Seize Opportunity from Struggle, Outcome Over Ego, Commitment to Serve, and Do The Right Thing.

Position Summary:

The Billing Coordinator at Pennsylvania Dermatology is responsible for delivering exceptional customer service while managing all incoming inquiries related to billing. This role requires adherence to established procedures, effective collection techniques, and resolution of customer queries. Proficiency in invoice preparation, payment processing, and managing overdue accounts is essential. The Billing Coordinator contributes to the culture of Pennsylvania Dermatology by maintaining a courteous, professional demeanor with patients and colleagues. There are no supervisory duties unless designated by the appropriate manager. This position reports directly to the Director of Billing.

Key Responsibilities:

  • Provide outstanding customer service by handling incoming calls from patients to address account inquiries and settle balances.
  • Manage billing processes, including invoicing and account reconciliation.
  • Maintain accurate records of patient billing and billable items.
  • Resolve discrepancies in accounts efficiently.
  • Prepare client statements for electronic submission.
  • Collaborate with patients and team members to rectify billing errors and inconsistencies.
  • Collect payments and ensure timely application to accounts.
  • Perform data entry tasks as required.
  • Handle patient information with discretion and confidentiality.
  • Stay updated with changes in Pennsylvania Dermatology procedures and methods.
  • Perform additional duties as assigned.

Qualifications:

  • Maintain confidentiality of all patient information.
  • Ability to read and understand an Explanation of Benefits.
  • Comply with organizational policies, community standards, and HIPAA regulations.
  • Strong investigative, problem-solving, detail-oriented, and organizational skills.
  • Ability to manage a high volume of work while maintaining accuracy and attention to detail.
  • Demonstrate excellent oral and written communication skills.
  • Ability to multitask effectively.
  • Work collaboratively as part of a team or independently.
  • Prior customer service experience is essential.
  • Cross-trained to assist in other areas within the Billing Department.
  • Other duties as assigned.

Employment Type: Full-time


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