Senior Spa Operations Manager

2 days ago


Concord, North Carolina, United States Hand & Stone - FGG Spas Full time
About Us
Hand & Stone - FGG Spas is a growth-focused franchisee with over 58 locations across the US. We offer a unique opportunity for motivated individuals to join our team and contribute to our success.

Job Summary
We are seeking an experienced Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa Concord in North Carolina. As a key member of our management team, you will be responsible for driving sales performance, coaching and training staff, and maintaining exceptional customer service standards.

Key Responsibilities:
  • Provide outstanding customer service and experiences to all guests and members.
  • Maintain personal sales performance, meeting or exceeding expectations.
  • Oversee and manage daily operations of the front desk.
  • Assist General Manager in managing sales performance by driving key metrics.
  • Recruit, hire, onboard, and train new staff members.
  • Train, monitor, and coach performance to ensure high-quality services.
  • Promote products and services to drive sales and revenue growth.

Requirements:
  • Demonstrate passion for delivering excellent customer service.
  • Show capability to work flexible hours, including nights, weekends, and holidays.
  • Ability to travel occasionally for training sessions, conferences, and business meetings.
  • Excellent verbal and written communication skills.
  • A fast learner with a positive attitude and strong organizational skills.
  • Able to work independently under minimal supervision as a strong team player.

Compensation Package:
  • Base Salary: Enjoy a competitive hourly rate ranging from $17-$21, tailored to reflect your experience and skills.
  • Bonus: Earn monthly performance bonuses averaging $300-$400, based on individual and team achievements.
  • Commission: Benefit from an uncapped commission structure providing substantial earning potential based on sales performance.

Estimated Annual Compensation:$35,000-$44,000



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