Director of Collections and Client Services

1 week ago


Tampa, Florida, United States Sherloq Solutions Full time
Job Summary

We are seeking a highly skilled and experienced professional to lead our Collections and Client Services departments. As a key member of our team, you will be responsible for guiding and directing the overall provisions of these departments, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Lead and manage a team of call center managers and supervisors, providing guidance, support, and performance evaluations.
  • Oversee daily call center operations, ensuring adherence to company policies and procedures.
  • Develop and implement strategic plans for the department, focusing on people, performance, and technology.
  • Evaluate and improve departmental efficiency, identifying areas for growth and development.
  • Build and maintain strong relationships with customers, colleagues, and other stakeholders.
  • Manage workforce planning, including staffing levels, scheduling, and employee engagement strategies.
  • Develop and manage annual department operating, capital, and headcount budget.
  • Ensure compliance with federal and state employment regulations, as well as corporate policies and procedures.
Requirements
  • High school education and/or equivalent required.
  • Five+ years' experience working in collections.
  • Two+ years' management experience.
  • Knowledge of the FDCPA, FCRA, HIPAA, and State Consumer Protection Laws.
What We Offer

We value our employees and offer a comprehensive benefits package, including medical insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement. Our plans are designed to be both valuable and affordable.

We are proud to be an EOE/AA Employer and maintain a drug-free workplace. We perform pre-employment substance abuse testing.



  • Tampa, Florida, United States Sherloq Solutions Full time

    Job Title: Director, Third-Party CollectionsJob SummaryThis is a leadership role that oversees the Collections and Client Services departments. The ideal candidate will have experience in collections and management, with a strong focus on customer service and team leadership.Key ResponsibilitiesLead and manage a team of call center managers and supervisors...


  • Tampa, Florida, United States Sherloq Solutions Full time

    Job SummaryThis is a leadership role that oversees the Collections and Client Services departments. The ideal candidate will have experience in collections and management, with a strong focus on customer service and team leadership.Key ResponsibilitiesLead and manage a team of call center managers and supervisors, providing guidance, support, and performance...


  • Tampa, Florida, United States Sherloq Solutions Full time

    Job SummaryThis is a challenging and rewarding role that requires a strong leader to guide and direct the overall provisions of Collections and Client Services departments. The successful candidate will be responsible for coordinating department activities, maintaining the department organizational structure, and implementing, enforcing, and administering...


  • Tampa, Florida, United States MCI Careers Full time

    Job Title: Call Center Collections DirectorAt MCI Careers, we are seeking a highly skilled and experienced Call Center Collections Director to lead our outbound collections efforts. As a key member of our team, you will be responsible for developing and implementing strategic initiatives to optimize collections performance, maximize recovery rates, and...


  • Tampa, Florida, United States Sherloq Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Director, Third-Party Collections to join our team at Sherloq Solutions. This is a unique opportunity to lead and direct the overall provisions of our Collections and Client Services departments.Key ResponsibilitiesLead and manage a team of call center managers and supervisors, providing guidance,...


  • Tampa, Florida, United States Exela Enterprise Solutions Full time

    About the RoleAs the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best practices, and driving...


  • Tampa, Florida, United States Riverside Recovery of Tampa Full time

    Job SummaryWe are seeking a detail-oriented and motivated Vob and Collections Specialist to join our team. As a key member of our Riverside Recovery of Tampa team, you will be responsible for running Verification of Benefits and contacting individuals to collect outstanding debts. Your primary goal will be to recover payments and maintain positive...


  • Tampa, Florida, United States Riverside Recovery of Tampa Full time

    Job SummaryWe are seeking a detail-oriented and motivated VOB and Collections Specialist to join our team at Riverside Recovery of Tampa. As a key member of our team, you will be responsible for running Verification of Benefits and contacting individuals to collect outstanding debts. Your primary goal will be to recover payments and maintain positive...


  • Tampa, Florida, United States Resolute Industrial Full time

    About Resolute IndustrialResolute Industrial is a leading provider of temporary cooling, heating, dehumidification, and power solutions. Our rental equipment helps businesses and individuals save time and money by providing the necessary tools to get the job done.Job Title: Credit and Collections ManagerJob SummaryThe Credit and Collections Manager is...


  • Tampa, Florida, United States Bank Of Tampa Full time

    Client Service Associate RoleThe Client Service Associate plays a vital role in providing exceptional support to BT Wealth Advisors’ clients. This position requires a high level of professionalism, efficiency, and courtesy in managing client relationships and ensuring seamless operations.Key Responsibilities:Provide top-notch client service and...


  • Tampa, Florida, United States Baker McKenzie Tampa Center Full time

    Collections Analyst Job DescriptionBaker McKenzie Tampa Center is seeking a skilled Collections Analyst to join our team. As a key member of our finance department, you will be responsible for collecting payments from clients in a timely and professional manner.Key Responsibilities:Liaise with In-Market Finance staff, partners, and management to ensure that...


  • Tampa, Florida, United States Exela Enterprise Solutions Full time

    About the Role:As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. This role requires a strategic thinker with strong analytical and problem-solving abilities, capable of translating client needs and business...


  • Tampa, Florida, United States Blackstone Medical Services Full time

    Job OpportunityBlackstone Medical Service is a leading provider of home sleep apnea testing services, recognized as one of the fastest-growing companies in the Tampa Bay area. As a Medical Collections Specialist, you will play a crucial role in ensuring timely resolution of outstanding insurance claims and maintaining accurate records. Your expertise in...


  • Tampa, Florida, United States Roosters Full time

    Position OverviewRoosters is a prominent barbershop that caters to the modern man's grooming needs.We are on the lookout for enthusiastic individuals to become part of our dedicated team focused on providing outstanding service to every client.Key ResponsibilitiesGreet and register clients as they arrive.Handle incoming phone calls and inquiries...


  • Tampa, Florida, United States Star Mountain Full time

    Job Title: Client Services AssociateStar Mountain is a leading private investment firm focused on the lower middle-market. We are seeking a highly professional Client Services Associate to join our Business Development, Investor Relations, and Client Services team.Job Responsibilities:Manage post-transaction activities, ensuring seamless and prompt...


  • Tampa, Florida, United States Exela Enterprise Solutions Full time

    About the Role:As the Director of Service Delivery, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery managers and specialists, setting strategic objectives, implementing best practices, and driving...


  • Tampa, Florida, United States Blackstone Medical Services Full time

    Job OverviewBlackstone Medical Service is seeking a highly skilled Medical Insurance Collections Lead to join our team. As a key member of our insurance collections team, you will be responsible for overseeing the insurance collections process, ensuring timely and accurate payment from insurance companies, and managing a team of collections specialists. The...


  • Tampa, Florida, United States Medical Director Services PC Full time

    Podiatrist OpportunityMedical Director Services PC is seeking an experienced Podiatrist to provide medical services to our skilled nursing facilities throughout Florida. We also have opportunities in other states, so please inquire about availability.Job SummaryAs a Podiatrist with our team, you will provide professional and medical podiatric services to...


  • Tampa, Florida, United States Star Mountain Capital Full time

    Job Title: Client Services AssociateWe are seeking a highly skilled Client Services Associate to join our team at Star Mountain Capital. As a key member of our Business Development, Investor Relations, and Client Services team, you will be responsible for managing post-transaction activities, ensuring seamless communication, and fostering strong...


  • Tampa, Florida, United States Star Mountain Capital Full time

    Job Title: Client Services AssociateWe are seeking a highly skilled Client Services Associate to join our team at Star Mountain Capital. As a key member of our Business Development, Investor Relations, and Client Services team, you will be responsible for managing post-transaction activities, ensuring seamless communication, and fostering strong...