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Supply Chain Coordinator

2 months ago

Jacksonville, Florida, United States Suddath Van Lines, Inc. Full time
Why Consider Suddath for Your Career Advancement?

At Suddath, you become part of a remarkable and inclusive team. With over a century of excellence, we are an innovative and financially sound organization committed to fostering a culture of diversity and inclusion. Recognized with numerous accolades as one of the best workplaces, Suddath provides a supportive, family-oriented environment while delivering relocation and logistics solutions globally.

What We Provide
  • Competitive salary accompanied by a comprehensive benefits package, including a 401(k) plan with company matching.
  • Weekly compensation for hourly employees and biweekly for salaried staff.
  • Paid Time Off (PTO) along with designated company holidays.
  • Tuition reimbursement programs encouraging ongoing education and professional growth.
  • For detailed information on our benefits, please visit our website.
Position Overview:

The Supply Chain Coordinator is responsible for managing and tracking orders related to transportation, storage, and fulfillment of specialized and high-value products. This role collaborates closely with clients, shippers, Suddath sales representatives, operational teams, van operators, and warehouse personnel.

Key Responsibilities:

Order Management and Pricing
  • Gather order details from various sources, including Sales, Clients, Shippers, and other Suddath branches.
  • Review and validate project and service requests.
  • Ensure that requested services can be fulfilled within the specified timeframe.
  • Verify order data according to established guidelines.
  • Confirm that the individual placing the order has the necessary authority, including obtaining appropriate approvals.
  • Assign origin and destination agents as required.
  • Follow administrative protocols for customer setup and credit approval.
  • Apply existing pricing or confirm rates with Sales.
  • Provide quotes or estimates as needed by clients.
Order Registration and Documentation
  • Input order information into the move management system with all required details.
  • Ensure all information and special instructions are properly uploaded.
  • Confirm completion of the task list in the workflow function.
  • Request updates to workflow task lists for new or changing client needs.
  • Verify that other branches and agents can meet service and date requirements.
  • Create necessary documents for service completion and billing.
Communication and Coordination
  • Complete all workflow tasks daily for each order.
  • Proactively monitor services for known issues.
  • Communicate with all relevant parties to ensure timely service completion.
  • Assist in resolving problems and escalate unresolved issues.
  • Follow up on open or escalated issues to ensure resolution.
  • Provide status updates on orders to clients and involved parties.
  • Participate in client reporting as requested.
Order Tracking and Updates
  • Complete all workflow tasks daily for each order.
  • Document task completion in the move management system.
  • Record conversations and updates regarding orders in the system.
  • Update and note change orders as communicated by clients or other participants.
  • Ensure that any change orders are authorized and completed promptly.
  • Continuously update order status in the move management system.
Required Skills and Qualifications:

To excel in this role, candidates must meet the following qualifications:

Education/Experience:

A Bachelor's Degree from an accredited institution, along with five to seven years of relevant experience, or an equivalent combination of education and experience.

Language Proficiency:

Ability to read, analyze, and interpret business documents, professional journals, and technical procedures. Proficient in writing reports and business correspondence.

Mathematical Skills:

Ability to apply mathematical concepts such as fractions, percentages, and ratios to practical situations.

Reasoning Skills:

Ability to define problems, collect data, and draw valid conclusions.

Computer Skills:

Proficiency in Microsoft Office and the ability to learn and effectively use move management software.

Certificates and Licenses:

No certifications required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Work Environment:

The work environment is typically moderate in noise level.

Physical Demands:

The physical demands of this role include the ability to occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus. The employee is regularly required to sit, use hands, and communicate verbally.

Suddath Van Lines, Inc. is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.