Customer Service Representative
7 days ago
We are seeking a motivated and customer-focused Overnight Member Services Representative to join our team at Planet Fitness. In this role, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and ensuring that they have a positive experience in our club.
We offer a competitive salary of $16.00 per hour, as well as a range of benefits including free gym membership, career growth opportunities, and discounts on merchandise and attractions.
If you are passionate about fitness and customer service, and are looking for a fun and supportive work environment, we encourage you to apply for this exciting opportunity.
About the Job
The Overnight Member Services Representative will be responsible for greeting members, prospective members, and guests, and providing them with exceptional customer service. They will also be responsible for responding to member inquiries, handling front desk activities, and maintaining the cleanliness and organization of the club.
Responsibilities
• Greet members, prospective members, and guests, and provide them with exceptional customer service.
• Respond to member inquiries in a timely and professional manner.
• Handle all front desk activities, including checking members into the system, answering phones, and taking prospective members on tours.
• Maintain the cleanliness and organization of the club, including cleaning and sanitizing exercise equipment and restrooms.
Requirements
• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Ability to work overnights.
• Exceptional customer service skills.
• Strong listener with the ability to empathize and problem solve.
Benefits
• Free Black Card gym membership at all in-network locations.
• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on merchandise sold at the club.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.
• A fun, energetic work environment with a fast-growing organization.
About Us
At Planet Fitness, we strive to create a Judgement Free Zone where anyone can feel comfortable and supported in their fitness journey. We believe in providing our members with exceptional customer service, and our team members with opportunities for growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates.
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