General Manager

2 days ago

Edison, New Jersey, United States Mohawk Global Full time
About Mohawk Global

Mohawk Global is a 300-person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.

Job Summary

We are seeking a General Manager to lead our Edison, NJ office and develop an innovative, solutions-oriented, and adaptable work environment that promotes exceptional employee engagement and provides unmatched customer service in all areas of Mohawk's rapidly growing business.

Key Responsibilities
  • Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement, and staff development.
  • Deliver clear expectations with regards to the role and direction of your teams (Import, Export) and instill a positive work environment that is challenging and engaging.
  • Assist the sales team by identifying and developing prospective clients in the Edison, NJ area.
  • Nurture relationships with agents and suppliers.
  • Oversee rates and quotes and the overall billing process.
  • Negotiate rates and services with various service providers at the local level.
  • Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies.
  • Ensure Mohawk import and export compliance with all regulatory government entities (US CBP, US Department of Commerce, TSA, FDA, and all OGAs).
  • Build teams who are driven to speak with Mohawk customers and providers to provide white glove, solutions-oriented customer service.
  • Coordinate with counterparts in other offices to produce profitable results on joint freight programs (Far East LCL consolidations, A/F consolidations, etc.).
  • Define, implement, and drive logistics initiatives and ensure adherence (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.).
  • Ensure corporate brokerage initiatives are adhered to (i.e., customs compliance procedures, use of CargoWise and other tools).
  • Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge.
  • Support corporate goals regarding business methods and processes.
  • Design and provide reports for internal and external purposes.
  • Audit files for accuracy and ensure rating of files is done correctly.
  • Partner with corporate leaders, entry services, and sales to ensure branch performance is aligned with corporate goals.
  • Promote and continuously improve a working knowledge of compliance.
Requirements
  • 10+ years of experience in international freight forwarding and customs brokerage.
  • 5+ years of experience in a management/supervisory role.
  • Excellent interpersonal and communication skills, verbal and written.
  • Bachelor's Degree in Supply Chain Management, Logistics Transportation, Data Analytics, Business, Communications, or other related field of study preferred.
  • Possess an analytical ability to gather and summarize data for reports and correspondence.
  • Ability to motivate staff to achieve common goals. Possess and ability to maintain a cooperative work environment.
  • Ability to maintain sound judgment and sensibility during stressful and demanding situations.
  • Ability to view business impacting factors/decisions both holistically and strategically.
Employee Characteristics
  • Responsible, hard working, self-starter.
  • Ability to delegate, prioritize, and balance staff workload.
  • Ability to find solutions to various problems.
  • Effective planning, assessing, and executing abilities.
  • Possess an ability to fairly evaluate and constructively promote staff progress and growth, through regular one-on-ones and performance evaluations.
Equal Employment Opportunity

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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