IT Systems Specialist

3 weeks ago

Torrance, California, United States Dynamic Research Full time
Job Description

Role Overview

The IT Technician is primarily responsible for supporting Windows-based systems, setting up and troubleshooting PC and laptop devices, AD servers, administering Microsoft 365 and Hyper V. This is an on-site role, but there may be a requirement to travel to the test track to provide IT support.

Responsibilities

  • Operate and maintain machinery used in the production process to ensure that products meet performance, safety, and quality standards.
  • Responsible for the entire company's computer network infrastructure.
  • Provide daily support and maintenance of IT services and equipment.
  • Create and manage Active Directory domain accounts for new and existing employees.
  • Procure and set up physical workstations, ensuring proper connection to the network and necessary peripherals.
  • Create and maintain business software systems essential for operational functions.
  • Manage and troubleshoot any telephone-related issues.
  • Act as the first point of contact for any network, PC, printer, and phone-related issues.

Qualifications, Knowledge, Experience & Behaviours

Degree in computer science, information technology, or a related field is preferred. Relevant IT certifications, such as CompTIA A+, Network+, Security+, Microsoft Certified IT Professional, are highly desirable.

3-5 years of experience within an IT Support function is required. Experience maintaining IT equipment and troubleshooting hardware/software is also required.

Experience supporting Microsoft Operating System, including Office 365, Exchange Online, Hyper-V, and Active Directory, is necessary. Experience maintaining Linux computers/networks is also beneficial.

Ability to work effectively in a team and collaborate with other departments to provide IT support and solutions is essential.

Physical Demands and Work Environment

The physical demands of this role include the ability to walk, bend, reach, and lift, if necessary, 25 pounds or more. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This is a high-energy, multi-faceted position requiring personal initiative and flexibility.

Competencies

  • Technical Skills: Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
  • Organizational Skills: Information organized and accessible, maintains efficient workspace, manages time well.
  • Interpersonal Skills: Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
  • Job Knowledge: Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
  • Productivity: Manages workload, works efficiently, meets goals and objectives.

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