Enterprise IT Support Specialist
1 day ago
**Company Overview**: Procyon TS is a leading provider of technology services, committed to delivering exceptional solutions that meet the evolving needs of our clients. We are seeking an experienced Enterprise IT Support Specialist to join our team and support our EUC (End User Computing) initiatives.
**Job Summary**: As an Enterprise IT Support Specialist, you will be responsible for providing technical support and expertise for all aspects of EUC equipment and software. This includes troubleshooting, resolving issues, and performing installations, moves, adds, and changes (IMACs) for desktop, laptop, and mobile devices.
**Key Responsibilities**:
- Provide phone, email, in-person, and on-call support to on-site and off-site users
- Resolve problem tickets opened for root cause analysis on repeating issues
- Manage, configure, and track EUC devices, including mobile devices, desktop devices, printers, Wi-Fi access points, desk phones, and other accessories
- Manage, configure, and track meeting room equipment, such as Zoom conference hardware
- Ensure backup and restoration assistance (when necessary) of EUC devices and data using Code 42 application on EUC devices
**Requirements**: To be successful in this role, you should have a strong background in EUC equipment and software, excellent communication skills, and the ability to work effectively in a fast-paced environment. A minimum of 3 years of experience in a similar role is required.
**Salary Estimate**: The estimated salary for this position is $85,000-$110,000 per year, depending on experience and qualifications. Benefits include comprehensive health insurance, paid time off, and professional development opportunities.
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Enterprise IT Support Specialist
2 weeks ago
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