Sales and Customer Service Representative
4 days ago
Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a talented Sales and Customer Service Associate to join our team at Massage Envy Saugus
About the RoleAs a Sales and Customer Service Associate, you will be responsible for providing outstanding customer service, promoting our wellness programs, and supporting clinic flow. You will work closely with our trained leadership team to achieve sales goals and grow our client base.
Key Responsibilities- Provide exceptional customer service and ensure every guest feels valued and understood
- Promote the value of Total Body Care by educating clients on new services, selling our wellness program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
- Competitive base pay plus bonuses and commissions
- 401(k) plan
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 25% off all products
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
We're committed to creating a supportive and inclusive work environment where you can thrive. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you
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