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Sales and Customer Service Representative

2 months ago

Saugus, Massachusetts, United States Massage Envy Full time
{"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential at Massage Envy

Are you passionate about delivering exceptional customer experiences and helping others achieve their wellness goals? As a Sales and Customer Service Associate at Massage Envy, you'll play a vital role in creating a welcoming and supportive environment for our clients.

Key Responsibilities:
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer:
  • Competitive base pay plus bonuses and commissions
  • 401(k) and flexible scheduling for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 25% off all products
Requirements:
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

At Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. If you're ready to join a growing community with experienced professionals who share your passion, we can't wait to meet you.

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