Customer Service Representative

4 days ago


Ballston Spa, United States Mr Appliance Full time
About Mr. Appliance

Mr. Appliance is a reputable company seeking a skilled Customer Service Representative to join our team. We value our employees and their families, and we're committed to creating a positive work environment that promotes respect, integrity, and teamwork.

Job Summary

We're looking for a self-motivated and energetic individual to handle service requests, customer concerns, and work orders. As a key member of our team, you'll be responsible for scheduling calls, communicating with customers and service technicians, and ensuring excellent customer service.

Responsibilities
  • Receive and respond to customer calls in a professional and courteous manner
  • Schedule calls and communicate with customers and service technicians
  • Complete work orders, return customer calls, and address customer concerns
  • Receive and process parts from suppliers
  • Perform other duties as needed, including cross-training in other areas
Requirements
  • Two years of customer service experience
  • Two years of administrative experience (preferred)
  • Good computer skills with the ability to learn new software programs
  • Strong written and verbal communication skills with a customer-focused approach
  • Detail-oriented with strong data entry skills
  • Positive attitude and ability to work independently as a team player
Work Environment

This is a full-time position with 40 hours per week, Monday through Friday, between 8am and 5pm. We offer a competitive salary of $42,500 per year and a positive work environment that values learning, collaboration, and work-life balance.

We're actively interviewing for this position, and our hiring manager will follow up with qualified candidates. If you're passionate about problem-solving, customer service, and teamwork, we encourage you to apply today.



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