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Front Desk Associate

2 weeks ago

Northampton, Massachusetts, United States H&R Block Full time

H&R Block is committed to creating an exceptional work environment that fosters trust, care, and connections among colleagues. As a Client Service Professional/Receptionist, you will be immersed in a culture of inclusivity and diversity, where everyone feels valued and empowered to bring their authentic self to work.

The ideal candidate will possess excellent communication skills, with the ability to greet clients in a personalized, friendly, and inviting manner. You will also be responsible for matching clients with the best-suited tax professional for their needs, scheduling appointments, and ensuring all client needs are met during service.

In this fast-paced environment, you will need to multitask efficiently, maintain office cleanliness, and prioritize tasks effectively. Previous experience in customer service is highly desirable, along with strong organizational and time-management skills.

At H&R Block, we believe in investing in our people's total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs. Some benefits include an Employee Assistance Program with Health Advocate, wellbeing program BetterYou, neurodiversity and caregiver support, and various discounts on everyday items and services.