Senior Customer Experience Specialist

7 days ago


Ada, Minnesota, United States Frandsen Bank Full time

This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service in a team environment. As a Senior Customer Experience Specialist, you will be responsible for providing direct support to customers, ensuring their needs are met with professionalism and attention to detail.

The ideal candidate will possess strong technical skills, effective communication, and problem-solving abilities to handle customer inquiries efficiently. They must also demonstrate a high level of empathy and patience when interacting with customers.

  • Deliver superior customer experiences by being helpful, knowledgeable, and courteous
  • Process customer transactions accurately and in a timely manner
  • Maintain exceptional cash handling skills and accurate balancing
  • Consistently introduce customers to banking partners to grow relationships and drive business growth
  • Diligently examine all transactions to prevent losses and deter fraudulent activity

To succeed in this role, you will need to have:

  • A high school diploma or equivalent

The salary range for this position is $15.30 to $22.50 per hour, depending on experience. The work schedule is Monday through Friday from 8:00 AM to 4:00 PM.

Frandsen Bank is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.



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