Truck Shop Operations Manager

1 week ago

Sumner, Washington, United States PTC of Tennessee, LLC Full time

Overview
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. The company is a growth-oriented organization that successfully expands its operations and customer base through a high-quality team of employees.

Salary
The estimated salary for this position is $36.00 - $39.00 hourly, commensurate with experience.

Job Description
This position will be responsible for the day-to-day operation of the shop as dictated by industry standards and Company procedures and policies with the goal to provide superior customer service. The duties listed below are intended only as illustrations of the various types of work that may be performed.

Responsibilities:

  • Determine repair need by road test, questioning customer about vehicle performance, or triage process.
  • Itemize estimate and listing costs of parts and labor and identify parts needed and availability.
  • Provide direction and assistance in problem resolution and repairs to service shop personnel.
  • Monitor service shop and mobile service units to ensure proper cleanliness and organization of all areas.
  • Assist customers on phones, schedule appointments, and obtain contact information for work order.
  • Complete physical repairs on trucks as directed by the Service Manager.
  • Oversee written and physical inspection findings of mechanic and ensure thoroughness of repairs.
  • Identify parts needed and availability by accessing application guide, parts manuals, and computer system. List parts on hard copy of repair order for mechanic and warehouse.
  • Evaluate quality of work completed prior to estimated repair completion time as discussed with customer. Verify feedback from mechanic after completion to ensure that customer complaint has been addressed.

Qualifications:

  • 18 years of age.
  • 1 year of heavy-duty truck experience or 2 years diesel training.
  • Valid Commercial Driver's License and a qualified MVR abstract.

Desired Qualifications:

  • High school graduate, GED, or 1 year of work experience.
  • Ability to perform vehicle lubrication systems and D.O.T. safety inspections.
  • Ability to understand detailed work orders and speak effectively before groups.
  • Ability to calculate figures and amounts (e.g. discounts, interest, commissions, percentages, area).
  • Basis knowledge off Microsoft Excel, Word, and Outlook.
  • Strong organization and communication skills.
  • Dependable team player with a positive attitude.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Are An Equal Opportunity Employer
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.

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