General Manager

2 weeks ago


Vienna Virginia, United States Smoothie King Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Smoothie King store team. As a General Manager, you will be responsible for driving operational excellence, fostering a positive work environment, and ensuring exceptional customer service.

Key Responsibilities
  • Team Management
    • Oversee the overall performance of the store team, including staffing, scheduling, and training.
    • Develop and implement strategies to improve team engagement, productivity, and retention.
    • Conduct regular performance evaluations and provide coaching and feedback to team members.
  • Operational Excellence
    • Ensure seamless day-to-day operations, including inventory management, cash handling, and customer service.
    • Implement processes to improve efficiency, reduce waste, and enhance the customer experience.
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Culture and Engagement
    • Foster a positive and inclusive work environment that promotes teamwork, open communication, and employee growth.
    • Develop and implement strategies to improve employee engagement, retention, and satisfaction.
    • Recognize and reward team members for their contributions and achievements.
  • Customer Service
    • Ensure exceptional customer service, including responding to customer complaints and feedback.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Monitor and analyze customer feedback to identify areas for improvement.
Requirements
  • High school diploma required; associate or bachelor's degree in business, hospitality management, or a related field preferred.
  • Minimum 2 years' experience as a manager or supervisor in a restaurant or retail customer service business.
  • Valid driver's license and ability to provide proof of adequate car insurance.
  • Basic computer knowledge, including Microsoft Word, Excel, and general POS functionality.
  • Experience with OSHA, EEOC, and other federal and state laws and local statutes.
  • ServSafe Certification.
What We Offer
  • A fun and dynamic work environment with a great team.
  • A competitive benefits package, including free smoothies, flexible work schedules, and opportunities for professional growth and development.

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