Technical Operations Manager

3 weeks ago


Boca Raton, Florida, United States Blue Light It LLC Full time
Role Description
We are looking for a Technical Operations Manager to oversee the technical aspects of our company's operations. As a key member of our team, you will be responsible for ensuring the smooth operation of our systems and infrastructure.

Main Responsibilities
  • Manage the development environment of our software team.
  • Provide remote support to clients and help businesses stay secure, compliant, and fully operational.
  • Work closely with a dedicated team of professionals to deliver outstanding results.

Requirements
  • 2 years of working experience at an MSP/MSSP.
  • At least 3 years of working experience in both cybersecurity AND IT services.
  • Excellent troubleshooting skills; You thrive on solving problems quickly and effectively.
  • Strong knowledge of MS365 management and security.
  • Familiarity with CIPP.App (CyberDrain Improved Partner Portal).
  • Good understanding of compliance standards like HIPAA, CMMC, and similar regulatory requirements.
  • Solid working knowledge of NIST and CIS frameworks.
  • Proven experience with incident response; You know how to act swiftly and decisively.
  • Familiarity with self-hosted GitLab; You understand its setup and maintenance.
  • A true team player who collaborates well with others and values shared success.
  • A self-starter who operates at an 'A-player' level, taking initiative without needing direction.
  • Legal to work in the USA.

What We Offer
  • A great work environment - grow with us.
  • Healthcare benefits - we care about your well-being.
  • 4% participation in 401k - because your future matters.
  • Flexible working hours - enjoy a work-life balance that works for you.

Estimated Salary: $120,000 - $150,000 per year.

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